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Co-Design Checkpoint: Please Review Our Discussion Themes

espressologic Senior Contributor 01 Mar 2024, 2:57 pm AEDT

Co-Design Checkpoint: Please Review Our Discussion Themes

Hi all, many thanks for your patience while we have been analysing the themes emerging from the hundreds of posts you've contributed to this discussion.

As @RachSANECEO has explained in another thread, our team has been hit hard by COVID over the last few months, and we also have welcomed some new team members to start collating your feedback and turning it into actionable steps for the future.

I am one of those new people, as SANE's Manager of Digital Communities.

Attached to this post is the full analysis of themes (about 6,000 words), including what you believe is working well on the forums and where we could make some improvements.

I will provide a brief summary of the document in the post below this one.

What we would like from you

Could you please have a read through the themes, and let us know here in the thread if:

(a) This accurately captures the discussions we've been having here

(b) Whether we've missed anything

We'll leave this thread open until April 2 (just after Easter).

What happens next?

We are currently analysing the results of a Community Survey we've been running alongside this co-design hub. The survey asked forum members and non-members to provide feedback on how useful the forums are, to help us understand how they could be improved.

The survey has recently closed; we received a total of 475 responses. Next month, we will cross-check these survey results with the themes here (and any additional feedback you provide this month). We will then plan some further research to explore certain areas in more depth throughout May and June.

In the meantime, operational planning is already underway to begin implementing some of the suggestions outlined in the co-design hub themes. We will keep yourselves and the wider forums community updated along the way as each of these are addressed.

@Appleblossom @ArraDreaming @Birdofparadise8 @Boppa @Bow @BPDSurvivor @candii @Captain24 @Charlii @chibam @deshift @EliseSunflower @Ellamoose @Eve7 @Fluttershy1 @Fraz23 @greenspace @Harmonee @balance37 @Ilovepenguins @Jacques @PositivePossum6 @jay2 @JRMum @Little_Leopard @Lotus888 @Louiswalker @Minette60 @littlemissme @Miss-wish @nervouswreck @Paladin67 @Former-Member @Peta @PixiGT @sigaffa @Former-Member @stanca62 @StanD @TAB @Teal @tonys @tyme @Valiant83 @Wondersoft @X-me-X @yellowcorgi @Zoe7

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In response to: Co-Design Checkpoint: Please Review Our Discussion Themes

espressologic Senior Contributor 01 Mar 2024, 3:00 pm AEDT

Re: Co-Design Checkpoint: Please Review Our Discussion Themes

Emerging themes from SANE Forums Co-design Group Hub (short summary)

Moderation and guidelines

Working well: Supportive environment, flexibility, focus on lived experiences.
Challenges: Inconsistencies, lack of clarity, reduced support after hours.
Guideline issues: Complexity, silencing, bias, inequitable responses.
Improvement suggestions: Restructure guidelines, enhance moderation, introduce additional support features, clarify roles, ensure equity.

Design, layout and user experience

Working well: Peer support, flexibility, emphasis on lived experiences.
Challenges: Inconsistencies, disparities in support, guideline complexities.
Improvement suggestions: Simplify guidelines, enhance moderation, introduce additional support features, improve communication.

Connecting with the community

Working well: Check-in emails, meaningful connections, responsive peer support.
Challenges: Inconsistent efforts, varied engagement levels, unequal support distribution.
Improvement suggestions: Enhance surveys, engage representatives, involve members in design, improve communication.

Diversity and inclusion

Working well: Supportive environment, initial inclusivity, anonymity.
Challenges: Limited accessibility, challenges for specific communities, inconsistency in support.
Improvement suggestions: Provide more support, include relevant services, implement accessibility features, improve visibility.

Safety and crisis support

Challenges: Inconsistent replies, missed crises, impersonal check-in emails, lack of chat availability.
Suggestions for improvement: Introduce private chat function, streamline crisis support, clarify boundaries, improve support processes.

Topics and content

Working Well: Peer group chats.
Challenges: Accessibility issues, inconvenient timings, navigation difficulties.
Suggestions for improvement: Enhance training opportunities, align training with certification programs, improve engagement, integrate peer group chats.

Supporting people with trauma experience

Working well: Safe space for open discussion.
Challenges: Potential for prolonged trauma reliving, blaming attitudes.
Suggestions for improvement: Balance trauma discussions, develop clear response strategies.

Privacy and anonymity

Working well: Anonymity, unique self-expression, private support.
Suggestions for improvement: Maintain anonymity, support unique expression, ensure judgment-free support.

Communication by SANE

Working well: Regular communication.
Challenges: Inconsistent communication, feature discrepancies.
Suggestions for improvement: Improve communication clarity and consistency, prioritise important news, clarify roles.

In response to: Co-Design Checkpoint: Please Review Our Discussion Themes

ArraDreaming Senior Contributor 01 Mar 2024, 6:50 pm AEDT